AGE RESTRICTION

We welcome all ages to the festival. However, there are entry restrictions for under 16s. Anyone 15 and under must be accompanied by a ticket holder over 18 years old at all times. Children under 13 years are admitted free. ID may be required upon entry to the event.

Please bring ID if you look under 21 years old and remember that legally there is no automatic right to be served alcohol. Service is always at the discretion of the licensee for whatever reason they decide, and the licensee is under no obligation to explain the reason.

If a child under 16 is in your care and caught drinking alcohol, you and the child will be removed from the Event.

You may be asked for ID at the bars to prove you are over 18 years of age.  A check 25 policy will be in operation at all bars.  If you look under 25, you may be asked for ID.  Anyone caught drinking under age or without relevant ID may be removed from the event.

Children must not be left in any of the festival areas alone at any time.

Please bring the original document as you won’t be able to use a photocopied version. If you don’t have any of these, or don’t want to lose valuable documents on site, we suggest that you apply for a PASS approved ID, some of which are free to get.


Campers are granted site access from 12.00 noon Friday 19th. Campers must be off site by 12 noon on Sunday.

Please click through to see full details for Camping


Festival goers may not bring food or drink into the Festival.  Bottled water is permitted and encouraged.

Baby food will be allowed into the festival, no glass jars please as we are a no glass site.

Campers may bring food and drink into the campsite for his/her own consumption, provided they are not in glass bottles. Food and drink will be available for purchase at the Event. Excessive amounts of food, cigarettes or alcohol may be confiscated. Glass bottles or containers (including cosmetics) are not permitted. All glass will be confiscated and not returned.

It is not permitted to bring food and drink into the arena or from the campsite to the arena. Backpack-style hydration packs are not permitted in the arena.

Rugfest operates a zero tolerance underage drinking policy. No-one under the age of 18 is permitted to bring alcohol to, or be under the influence of alcohol at, the Event. If you are unable to produce ID evidencing that you are 18 years old or over when challenged at the entrance points or within the Venue, your alcohol will be confiscated and you risk being refused entry to the Event or arrangements being made for you to leave.  A challenge 25 policy will be in operation.

Food & Drink


Young Children

We do allow under 13's to attend for free. These children must be accompanied by an adult at all times in any part of the festival site.


Lost Property

We hope it doesn’t, but if your phone goes for a walk over the weekend, make the situation the best you can by writing down your IMEI number for your phone – on a piece of paper, not in your phone’s notes! – and, if you have an iPhone, install the Find My iPhone app in advance. This will help us help you get your phone back to you.

Not sure how to find your IMEI number? It depends on your phone, but Google has a long list of helpful articles to point you in the right direction.

If you have a lost property enquiry after the event please contact info@rugfest.co.uk


Valid ID

The following forms of identification are accepted:

  • A Passport (Not a photocopy)
  • Driving Licence
  • A Proof of Age Card bearing a PASS hologram
  • A Ministry of Defence identity card
  • A National identity card issued by an EU member state

Please note: This may vary with certain establishments/traders onsite


T's & C's

 

 

 

a) These Terms and conditions (T&Cs) incorporate, and should be read together with, any Vendor’s and/or Agent’s T&Cs or regulations, which you can obtain from the point of purchase from the Official Agent

b) Artists and billed attractions may be subject to change

c) No trading or promotional activities allowed within the venue without Festival Rugfest’s (FR’s) prior consent.

d) Goods using unauthorised event logos and unauthorised professional recording equipment must be surrendered to staff.

e) Photographic equipment is permitted provided that it is for personal non-commercial use only. In the event of any subsequent commercial use, the bearer agrees to pay the Promoter for the cost of a licence issued by the Promoter for permission to take photographs / visual / audio recordings for commercial use

f) Do not buy tickets or goods from unlawful street traders/touts. They are invalid.

g) You give your express consent to your actual/ simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime.

h) No unauthorised buses, coaches or trucks will be allowed on site.

 

REFUNDS

a) Refunds are only considered on major cancellation, substantial alteration or by special exception determined by FR

b) Refunds should be obtained from the point of purchase, no later than 3 months after the event.

c) A maximum of the face value of the ticket will be refunded.

d) Refunds of booking fees per ticket are subject to the T&Cs of the point of sale.

 

AGE POLICY

a) No unaccompanied under 16’s are allowed on site.

b) Under 16’s must be accompanied by a ticket holder over 18.

c) Under 13’s (12 yrs and under) are admitted free, but must be accompanied by a paying ticket-holder over 18 at all times.  Wristbands, to write a mobile number on for children 12 and under in case they get lost or separated from their guardian, will be available from the wristband exchanges, arena entrances & welfare points

d) We do not accept any parental or supervisory duty of care or liability for any under 18’s on site.

 

TICKETS AND WRISTBANDS

a) Tickets are non-transferable and only valid when purchased from official agents of FR.

b) Tickets/wristbands purchased from unauthorised sources will be rendered invalid and refused admission.

c) Tickets must be exchanged for a wristband on first entry at a wristband exchange.

d) Tickets must be valid, presented in full, with stubs and not tampered with (in the event of accidental damage, refer to point of purchase prior to event). Tickets remain the property of Festival Rugfest.

e) FR will not issue duplicates for lost or stolen tickets or wristbands.

f) Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of FR.

g) The ticket holder is responsible for their tickets until it is exchanged for a wristband and then responsible for their wristband for the duration of the event.

h) All wristbands remain the property of FR until 12 Noon the day after the last day of the event.

i) No exchange of tickets will be made under any circumstances and tickets are not transferable.

j) No refund on tickets will be made under any circumstances except pursuant to conditions

k) Lost or damaged ticket(s) will not be entertained.

l) The tickets may be collected at the box office of the venue the date of the event 2 hours before the beginning of the event. Purchaser MUST present NRIC/Passport, Credit Card and Booking Reference upon ticket collection. The identity of the person receiving the refunds may be recorded by our Customer Service Offices.

m) The resale of tickets is prohibited. Rugfest reserves the right to cancel any tickets that have been resold.

n) Student and Senior Citizen passes (and others where applicable) must be shown to obtain discounts (where applicable) and upon admission.

o) Rugfest reserves the right without refund or compensation to refuse admission to any persons whose conduct is disorderly or unbecoming.

p) Rugfest may postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond reasonable control.

q) The Ticket Holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices.

r) The Ticket Holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability.

s) Purchasers of tickets who are under 18 years of age should seek parental consent before purchasing tickets/merchandises from our website. By transacting on our website, purchaser certifies that purchaser is at least 18 years of age and understands and accepts these conditions of use.

SECURITY

a)  Rugfest reserves the right to evict a customer without refund, and/or refuse admission.

b)  You may be body/bag searched at the entrances, on the site or when leaving.

c)  Any item(s), reasonably considered for use as a weapon, which may cause danger, offence or disruption to any other person, must be surrendered to staff**.

d)  Any person carrying illegal items or carrying out illegal activity will be given to the Police and refused entry.

e)  Anti-social behaviour may lead to eviction*. Please act responsibly.

f)  Throwing gas, aerosol or similar canisters/containers on to fires is extremely dangerous and will lead to eviction*.

 

DAMAGE/LOSSES

Rugfest is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event – other than caused as a result of our negligence.

 

BANNED ITEMS

a) Banned from event – Gas canisters, aerosols over 250ml, airhorns, fireworks, flares, glass, illegal substances, drugs, ‘legal highs’ – this includes Nitrous Oxide and associated equipment including balloons, unidentified substances, new psychoactive substances (NPS), illegal items, laser equipment/pens, megaphones, blowtorches, sky or ‘chinese’ lanterns, petrol burners, sound systems, spray cans, tabards/high viz jackets.

b) Banned from arena – Bags larger than A4 in size, cans or glass bottles, food of any kind, alcohol of any kind, camping equipment, firewood, disposable BBQs, campsite stoves, audio recorders, umbrellas, large and open drinks bottles over 500ml (sealed under 500ml are permitted).

c) Generators with the exception of fixed in campervans.

d) Excessive amounts of food, cigarettes and alcohol. Only bring enough for personal consumption.

e) Anyone resisting the surrender of disallowed items or disregarding these conditions will face eviction*.

f) Items that are surrendered or confiscated will not be returned.

g) Under 18’s are not permitted to bring alcohol or to purchase alcohol on site.

h) It is illegal for an over 18 to purchase alcohol on the behalf of under 18s.

FIRE AND SAFETY

a) Fires are not permitted anywhere on site.

b) The burning of plastics, bedding, tents, furniture etc is not permitted anywhere on site.

c) Smoking is not permitted in enclosed public spaces or buildings including Arena big tops.  This includes e cigs/vaping.

d) Excessive exposure to loud music may cause damage to your hearing.

e) Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances.

f) The use of Drones or similar equipment for any reason is prohibited on or near the event without written permission from Rugfest.

g)  Fires are not permitted in the campsites.

 

HOUSEKEEPING

a) Please use the bins and recycling points provided on and off site.

b) No animals, other than guide or hearing dogs, are permitted on site.